Contact Us
We'd love to hear from you.
GET IN TOUCH
WE'D LOVE TO HEAR FROM YOU
Whether you have a question about an order or a product or simply want to get in touch, we’re here to help. Reach out to us and our team will be happy to assist you.
- (+27) 78 337 5498
- 1378 Heideveld, Cape Town
Frequently Asked Question!
How can I place an order?
Browse our collection, select the item and options you’d like, add it to your cart, and proceed to checkout. Once your order has been successfully placed, you’ll receive confirmation with your order details.
What does “Made to Order” mean?
Most Avaia Closet pieces are made to order, meaning your item is prepared specifically after your order is placed rather than being taken from ready-made stock. This allows us to prepare each piece with care while reducing unnecessary stock. Please allow 7–14 working days for your order to be prepared before dispatch. If you require an item for a specific date or occasion, please contact us before placing your order so we can confirm whether your requested date can be accommodated.
How do I choose the right size?
We recommend checking the size guide available on the relevant product page before placing your order. If you’re unsure about sizing or fit, feel free to contact our team and we’ll be happy to assist.
Can I request an item for a specific date?
Yes. If you require an item for a specific date or occasion, please contact us before placing your order. We’ll do our best to confirm whether your requested date can be accommodated based on the item’s preparation time and availability.
What if an item I want is sold out?
Popular pieces can sell out quickly. If an item is unavailable, keep an eye on the product page and our social media channels for restock announcements and new arrivals.
How can I contact Avaia Closet?
You can reach us through our Contact Us page, email, phone, or social media. Our team will be happy to assist with questions about orders, products, delivery, or anything else you may need.
We offer PAXI delivery across South Africa for customers outside our local delivery areas.
PAXI Standard: 7–9 working days — R59.95
PAXI Express: 3–5 working days — R109.95
After placing your order, we will contact you to confirm your preferred PAXI/PEP pickup point. Your order will then be prepared and dispatched once your payment has been confirmed.
Please note that PAXI deliveries are made to a selected PAXI/PEP pickup point rather than directly to your home address.
Can I make an enquiry about an item?
Absolutely. For questions about sizing, colours, availability, custom orders, specific dates or any other enquiries, please contact us through our Contact page or using our listed contact details.